Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is the standard delivery time for orders?
For domestic orders within Pakistan, delivery typically takes 3-5 business days. International shipping varies by location but generally takes 7-12 business days depending on customs clearance.
Do you offer customization or stitching services?
Yes, we offer premium stitching services for our unstitched collections. You can select the 'Stitched' option on the product page and provide your measurements according to our size guide.
What payment methods do you accept?
We accept Cash on Delivery (COD) within Pakistan, as well as Visa, Mastercard, and PayPal for both local and international transactions.
What is your return and exchange policy?
Items can be exchanged within 7 days of delivery if they are damaged or incorrect. Please note that customized or stitched outfits cannot be returned or exchanged unless there is a manufacturing defect.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number on our courier partner's website to monitor your shipment's progress.
Are the colors of the products accurate on the website?
We strive to display product colors as accurately as possible. However, due to photographic lighting and different device screen settings, there may be a slight variation between the actual product and the image.